What Solace/Partners Is
By invitation. By standard. By return.
SOLACE/Partners is the trade-and-vendor side of SOLACE Concierge — the florists, private chefs, drivers, photographers, cleaners, and craftsmen who execute the work SOLACE arranges across Luxury, Home, and Care.
Membership is by invitation only. The standard is exacting. The remittance is prompt. And the work that moves through SOLACE is held to the brand it represents.
Trade Categories
Program Terms
Partners earn standing through clean performance. The response standard steps with the tier — the relationship deepens over time.
Provisional Partner
48 hr
The first ninety days. Two to three active requests during the observation window. The relationship is established here.
Partner
48 hr
Earned at ninety days with clean performance. Routing widens to ongoing category work.
Preferred Partner
24 hr
Earned after six months as Partner and three or more completed requests. First-call routing in the partner's category.
Common to All Tiers
Direct Billing
SOLACE handles client billing and payment. The partner's invoice flows through.
14-Day Remittance
The partner is paid in full within fourteen days of client payment — SOLACE takes no commission. No chasing invoices.
12-Month Term
Auto-renewing. Either side may terminate with thirty days' notice. A twelve-month non-solicit applies post-termination.
How It Works
The Invitation
Solace/Partners is by invitation only — initiated by SOLACE or by referral from an existing partner. We don't run an open application; we curate.
The Vetting
A brief intake of licensing, insurance, work samples, and references. A short conversation about how SOLACE asks for the work to be held. The standard is the relationship.
The Agreement
A clean, twelve-month agreement covering all three tiers — Provisional, Partner, Preferred — with the response standard and routing appropriate to each. Partners acknowledge all three at signing; promotions are administrative.
The Routing
Work flows in through SOLACE's coordinators — Luxury, Home, and Care. Partners confirm, perform, and invoice. SOLACE handles client communication, scheduling, and payment.
The Standing
Tier is held through the response standard — 48-hour at Provisional and Partner, 24-hour at Preferred. Missed responses are tracked quietly; consequences scale from heads-up, to warning, to tier demotion with a 90-day reset. Reinstatement is conversation-based.
What We Ask of Partners
Licensed, insured, and current with Montana state requirements for the trade. SOLACE asks for current proof on file and verifies annually.
Quiet discretion across all client engagements. The work that comes through SOLACE is held in confidence — guests, residents, and homeowners are not discussed outside the engagement.
A twenty-four-hour response standard on all SOLACE-routed requests. Confirm or decline — the response itself is the contract.
Transparent invoicing. Labor, materials, and pass-through costs separated clearly so SOLACE can bill cleanly to the end client.
A twelve-month non-solicit on referred clients after a partner leaves the network. The relationships SOLACE introduces stay with SOLACE.
For Vendors Considering the Network
Share your trade, your service area, your insurance carrier, and a brief on the work. We respond personally — and only when there's a fit.
contact@solaceconcierge.comCurrently building out the network across Whitefish, Kalispell, Columbia Falls, Lakeside, Bigfork, and the Glacier corridor.