What Solace/Partners Is
By invitation. By standard. By return.
SOLACE/Partners is the trade-and-vendor side of SOLACE Concierge — the florists, private chefs, drivers, photographers, cleaners, and craftsmen who execute the work SOLACE arranges across Luxury, Home, and Care.
Membership is by invitation only. The standard is exacting. The remittance is prompt. And the work that moves through SOLACE is held to the brand it represents.
Trade Categories
Program Terms
A transparent partnership model. The standards exist so the work moving through SOLACE is consistent — and so the partners who hold those standards see the difference.
Commission
12%
Twelve percent of the vendor invoice, on labor only. Pass-through materials, parts, and direct costs flow at 100% to the vendor — never a markup.
Response Standard
24 hours
Twenty-four hours to confirm or decline any SOLACE-routed request. The response standard is what holds preferred status — three missed confirmations within ninety days triggers a quiet pause.
Remittance
14 days
SOLACE bills the client directly and remits 88% to the partner within fourteen days of client payment. No chasing invoices. No long floats.
Term
12 months
Twelve-month auto-renewing agreement. Either side may terminate with thirty days' notice. A twelve-month non-solicit on referred clients applies after a partner leaves the network.
How It Works
The Invitation
Solace/Partners is by invitation only — initiated by SOLACE or by referral from an existing partner. We don't run an open application; we curate.
The Vetting
A brief intake of licensing, insurance, work samples, and references. A short conversation about how SOLACE asks for the work to be held. The standard is the relationship.
The Agreement
A clean, twelve-month preferred-partner agreement: 12% commission on labor, 24-hour response standard, 14-day remittance. No surprises in the paperwork.
The Routing
Work flows in through SOLACE's coordinators — Luxury, Home, and Care. Partners confirm, perform, and invoice. SOLACE handles client communication, scheduling, and payment.
The Standing
Preferred status is held through the response standard. Missed responses are tracked quietly; consequences scale from heads-up, to warning, to a 90-day quiet pause. Reinstatement is conversation-based.
What We Ask of Partners
Licensed, insured, and current with Montana state requirements for the trade. SOLACE asks for current proof on file and verifies annually.
Quiet discretion across all client engagements. The work that comes through SOLACE is held in confidence — guests, residents, and homeowners are not discussed outside the engagement.
A twenty-four-hour response standard on all SOLACE-routed requests. Confirm or decline — the response itself is the contract.
Transparent invoicing. Labor, materials, and pass-through costs separated clearly so SOLACE can bill cleanly to the end client.
A twelve-month non-solicit on referred clients after a partner leaves the network. The relationships SOLACE introduces stay with SOLACE.
For Vendors Considering the Network
Share your trade, your service area, your insurance carrier, and a brief on the work. We respond personally — and only when there's a fit.
contact@solaceconcierge.comCurrently building out the network across Whitefish, Kalispell, Columbia Falls, Lakeside, Bigfork, and the Glacier corridor.