SOLACE Concierge
SOLACE is a coordination service, built on trust and clear arrangement. The terms below describe how that arrangement works — billing, expectations, and the limits of what we do — in plain language.
Effective January 2026
These terms apply to anyone who engages SOLACE Concierge LLC ("SOLACE", "we") for coordination services — whether through one of our service tiers (Solace/Luxury, Solace/Care, Solace/Home, Direct to Solace) or by direct inquiry. By submitting a request or accepting a quote, you agree to the terms set out here.
These terms do not replace any signed engagement agreement we may put in place for ongoing relationships. Where a signed agreement exists, that agreement governs.
SOLACE is a coordination relationship. What we do, plainly:
The hands-on work — the dinners, the florals, the trade services, the deliveries, the in-home care — is performed by independent, licensed and insured Flathead Valley vendors on the client's behalf. SOLACE is not the provider of those underlying services. We do not employ vendors. We do not own vendor relationships on a client's behalf. We do not guarantee the availability of any specific vendor.
SOLACE charges a coordination fee, priced by the complexity of the request. The fee covers our work — the sourcing, scheduling, vetting, and follow-through.
All other costs are pass-through:
Pass-through costs are pre-funded by secure invoice before the work is performed, and fully itemized after the request is complete. SOLACE does not negotiate vendor rates on the client's behalf, and does not accept gratuities or commissions from vendors.
Coordination fees are quoted only after vendor confirmation. A quote becomes a commitment only when accepted in writing.
Our standard lead time is 48 hours from request to service. Requests that arrive inside that window carry a rush surcharge:
Changes and cancellations are accommodated where possible. If a vendor has already begun work, incurred costs, or committed to materials, those costs remain payable. We will always be transparent about what is recoverable and what is not.
A few things worth saying plainly:
We respond personally and promptly during operating hours. Requests are best made through the SOLACE app, by email, or by phone. The phone line is voice only — text messages are not monitored.
If something is time-sensitive, please tell us when you make the request. We treat urgency as information, not a complaint.
SOLACE's responsibility is to coordinate carefully and in good faith. Our liability for any single engagement is limited to the coordination fee paid for that engagement.
SOLACE is not responsible for the acts, omissions, or quality of work of independent vendors. Vendors carry their own licensing, insurance, and liability for the work they perform. If something goes wrong with a vendor's work, we will help advocate for resolution — but the relationship for that work is between the client and the vendor.
We do not warrant any specific outcome, mood, weather, vendor availability, or experience. We promise care and follow-through — not certainty about things outside our hands.
If a question or concern arises, our preference — always — is to talk it through directly. Most things resolve in a phone call.
These terms are governed by the laws of the State of Montana. Any disputes that cannot be resolved through direct communication will be handled in the courts of Flathead County, Montana.
If these terms change, the effective date above will be updated. Material changes that affect active engagements will be communicated to those clients directly.
For questions about these terms, or about an active engagement:
contact@solaceconcierge.com
(406) 213-6887 · Voice only